Privacy Policy

1. Information We Collect

We may collect the following categories of information depending on how you interact with us:

1.1 Personal Information You Provide

• Name, age, date of birth, gender
• Contact details including phone number, email address, and residential address
• Medical and health information you share through appointment forms, enquiry forms, or teleconsultation requests
• Identification documents submitted for registration or insurance processing
• Payment and billing information for availed services

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, referral URLs, and click patterns
• Cookies and similar tracking technologies (see our Cookie Policy section below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, confirm, and manage appointments and consultations
• To provide medical care, treatment, diagnosis, and follow-up services
• To process billing, payments, and insurance claims
• To respond to your enquiries submitted via contact or department forms
• To send you important updates about your appointments, lab reports, and hospital services
• To improve our website, services, and patient experience
• To comply with legal, regulatory, and statutory obligations under Indian law
• For internal quality assurance, training, and audit purposes

3. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Healthcare Providers: With doctors, nurses, and care team members involved in your treatment
• Service Partners: With labs, pharmacies, and insurance partners strictly for fulfilling your care requirements
• Legal Compliance: When required by law, court order, or government authority, or to protect the rights, property, or safety of Noble, our patients, or others
• Business Transfers: In the event of a merger, acquisition, or restructuring, your information may be transferred under continued privacy protections

4. Data Security

We implement industry-appropriate technical and organizational safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission (SSL), restricted access controls, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings. Disabling certain cookies may limit some website functionality.

6. Your Rights

As a user, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your information, subject to legal and medical record retention requirements
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our website is not intended for children under the age of 18 without parental or guardian supervision. We do not knowingly collect personal information from minors. Parents or guardians may contact us to review or delete information provided by a minor.

9. Retention of Information

We retain your personal and medical information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with applicable Indian healthcare regulations.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. The "Last Updated" date at the top of this page will indicate when the latest revisions were made. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us: